Our Strategy

Our Strategy

– Partnership with Guests

Guest satisfaction is the most important thing for us and we try with our quality of services to exceed their expectations. Our goal is to make every guest feel like at home and that for this reason he chooses Shinee Hotels & Resorts again for his accommodation facility.We provide services at the highest level that will meet the needs and expectations of guests and will recognize their requirements through open communication, satisfaction monitoring and analysis of compliments and complaints.

– Employees

Accepting new knowledge and technologies is a condition for progress including quality training and education. Because of that our strategy is based on the education and training of all employees and constant communication between all departments of the hotel. We support teamwork, personal responsibility and initiative of each employee.

– Relations with Suppliers

Purchase as one of the most important departments in the hotel requires a choice of reliable suppliers that allows us to provide the guest, who is the end-user of services, with highest quality and more adequate accommodation in the Shinee Hotels & Resorts. We will base our relationship with suppliers on mutual interests and on the development of good partnerships.

– Satisfaction of Interesting Parties

Shinee Hotels & Resorts will improve the volume and structure of hospitality services, thereby satisfying the whishes and expectations of all parties: guests, business partners, travel agencies, NGO, government and sports institutions, employees, owners and suppliers.

The guest who returns, The employee who progresses, The capital that is growing!